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Information

  • Information image

    Frequently Asked Questions (FAQ) – Mercan Hotel

    1. Where is the location of your hotel?
    Coral Hotel, Canakkale, Gallipoli, in the southern mountain village in the township, is located just 40 metres from the southern beach. Approximately 2.5 hours from Istanbul, 1 hour from Tekirdağ, Edirne, within a 2 hour drive from.


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    2. Can I get to the hotel?
    Istanbul–Çanakkale Tekirdağ Malkara Highway Highway tolls to connect by logging in 1915, after advancing to the southern coast about 20 km you can reach the exit tolls Kavakkoy. The coastal road is closed to traffic since the beach parallel to the shore at the right end of the back roads by using you can reach our hotel by car. Parking is available in front of our hotel for our guests.


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    3. Which room type you have?
    • Economic double rooms
    • Economic triple rooms
    • Standard double rooms
    * Standard triple rooms
    * Standard quadruple rooms
    * Sea view suite rooms
    * Family suite rooms (for five people)


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    4. What are your in-room equipment?
    All of our rooms have air conditioning, television, fridge, tea and coffee set, kettle and a renovated bathroom. Balcony, ground floor, first, second or third floor there are options.


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    5. What should I look for in choosing a room?
    When booking by entering the number of people with the right age and the child bed room layout, you must select the appropriate type. Children 0-6 years free extra mattress mansions, according to the schedule must be booked over the age of 6 to the bed.


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    6. Do you accept pets?
    Yes, small size, and pets breed specific availability after approval we accept. Pet accommodations in extra cleaning fee (450 TL) is applied. Indoor pets should not be taken to the pool and restaurant areas; domestic animals we are in the open fields to assist guests with living in groups.


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    7. What are your hours of input and output?
    • Check-in: from 14:00
    • Check-out: 12:00


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    8. Is it possible to check in early (early check-in) and check out late (late check-out)?
    During periods in succession rooms usually July and August peak season, such as input-output is made. For this reason, early check-in or late check-out requests, so please confirm availability by contacting the hotel prior to Arrival or departure before our reception. According to availability, and we can gladly assist you.


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    9. What services are available at your hotel?
    • Morning: breakfast
    • During the day: Cafe and snack service
    • Dinner: a la carte restaurant (grilled seafood entrees)
    • The terrace in the evening: raki–appetizers arbitrary (reservation required)
    * Outdoor pool full of sea water (outside guests are also accepted if available)


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    10. Alcohol service do you have?
    Yes, alcohol is available in areas around the pool and the restaurant in our service days. Our terrace in the evening, raki, wine, beer with options such as appetizers, accompanied by a pleasant atmosphere we offer.


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    11. Or from outside the restaurant, guests can use the pool?
    Yes, our restaurant and cafe are open to our guests from outside. Our pool only in case of availability, accept foreign guests, booking in advance is recommended.


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    12. How to make a reservation?
    Booking online on our website or directly from the channel on the phone and by e-mail, you can make a reservation.


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    13. Cancellation and change policy what is it?
    • Free cancellation and amendment rights are available until 2 days before the check-in date.
    • 50% fee is applied 1 day before the entry date.
    * No changes or cancellations can be made less than 24 hours before the check-in.


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    14. What kind of payment methods do you accept?
    We accept paying by credit card (MasterCard, Visa, American Express), money order or cash.


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    15. Is it possible to smoke in the hotel?
    Smoking is prohibited in closed areas. Smoking is allowed in the designated outdoor areas.


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    16. What is the procedure for room damage?
    Our guests are responsible for any damage or deficiencies that may occur in the rooms during the stay. On exit, the damage is done and, if necessary, the relevant cost is charged to the guest.


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    17. How are special requests or requests transmitted?
    During the accommodation booking or phone or via e-mail with special requests (for example, the demand for beds the park, allergy information, etc.) you can forward it to us.


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    18. What are the pool usage and safety rules?
    The designated working hours of our outdoor pool must be observed. It is mandatory for children to be under parental supervision in the pool.


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    19. Do you have a place to park?
    Yes, there is a free parking area for our guests in front of our facility.


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    20. Disabled people do?
    Our hotel is not suitable for disabled access due to its old architectural structure. There may be physical obstacles such as Decking differences between floors and the absence of elevators.


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    21. How is my personal data protected?
    Your personal data is protected within the scope of our privacy policy in accordance with the KVKK and is used only in the processes of providing services and booking.